Refund & Cancellation Policy (14-Day Money-Back Guarantee)

1. Overview & Our Satisfaction Guarantee

At Dikasto, we take immense pride in crafting our software, analytical tools, supporter perks, and proprietary ranking methods (“Creator’s Recipe”). We want you to feel entirely confident investing in our platform.

For this reason, we provide a transparent, customer-first 14-day money-back guarantee on all digital products and license purchases.

2. 14-Day Money-Back Guarantee

If for any reason you are not completely satisfied with your digital purchase, you are eligible for a full refund within 14 calendar days of the original transaction date—no questions asked.

3. How to Request a Refund

We keep the refund process seamless and straightforward:

1. Send an email from your purchase email address to support@dikasto.com.
2. Include your Order ID / Transaction Reference Number (received in your Paddle receipt email) and a brief note requesting a refund.
3. Our support team will process and approve your refund via the Paddle merchant portal within 24 business hours.

4. Refund Processing & Payout Timeline

Once approved, Paddle transmits the funds directly back to your original payment method (Credit Card, Debit Card, PayPal, Apple Pay, or Google Pay).

Depending on your financial institution’s settlement cycles, the returned credit will appear on your bank statement within 3 to 5 business days.

5. Subscription Cancellations

For any recurring subscription plans introduced in the future:

• You may cancel recurring renewals at any time directly through your profile settings or by contacting billing support.
• Cancellation takes effect immediately for future billing cycles; no subsequent charges will be levied.
• Your premium entitlements remain active until the end of the currently paid billing period.

6. Access Revocation Upon Refund

When a refund is successfully finalized, any digital entitlements, premium feature access, or supporter badges associated with that purchase will be automatically deactivated in our system. Your standard free scoring tables and archived ratings will remain completely unaffected.

7. Abuse Prevention

Our 14-day guarantee is founded on good faith. We reserve the right to decline refund requests in clear cases of fraudulent behavior, systematic abuse, or repeated purchase-and-refund cycles.

8. Billing Support Contact

For all inquiries concerning orders, invoices, or refunds, reach out to our dedicated support desk:

Email: support@dikasto.com